Privacy Policy

1. Introduction

Residential Technological Solutions, LLC (“Resi Tech Solutions,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (phone number, email address, home address)
• Service location information
• Payment information
• Communication preferences

Technical Information

In the course of providing services, we may have access to:

• Device information (make, model, operating system)
• Network configuration details
• Account credentials (only when necessary for service and with your consent)
• Technical logs and error information

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Communicate with you about appointments and services
• Process payments
• Send follow-up support and satisfaction surveys
• Maintain records for warranty and service history purposes
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist us in operating our business (e.g., payment processors)
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us explicit permission

5. Data Retention

We retain your personal information for as long as needed to provide our services, fulfill the purposes described in this policy, and comply with our legal obligations. In general, this means we keep your information for the duration of our service relationship, plus the 30-day warranty period, plus a reasonable records-retention period for tax and business purposes.

We do not store full payment card numbers. Payment processing is handled by our third-party payment processor, and we only retain the last four digits of your card number for reference purposes.

You may request deletion of your personal information at any time by contacting us using the details at the bottom of this page. We will process your request within 30 days, subject to any legal obligations that require us to retain certain records.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications

To exercise any of these rights, contact us by email at inquiry@resitech.solutions or by phone at (484) 271-0487. We will respond to your request within 30 days.

8. State-Specific Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information, including:

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to Opt Out of Sale: We do not sell your personal information. We have not sold personal information in the preceding 12 months.
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To submit a CCPA request, contact us using the information in the Contact Us section below.

9. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your experience and help us understand how visitors use our site. The types of cookies we use include:

• Essential Cookies: Required for the website to function properly (e.g., form submissions, navigation).
• Analytics Cookies: Help us understand how visitors interact with our site. We use Google Analytics to collect anonymous usage data such as pages visited, time on site, and referral sources.

Google Analytics may set cookies on your browser. Google's use of this data is governed by their own privacy policy.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Please note that disabling cookies may affect certain features of our website.

10. Do Not Track Signals

Some web browsers transmit “Do Not Track” (DNT) signals. Our website does not currently respond to DNT signals, as there is no industry-standard approach for honoring them. However, you can manage your privacy preferences through your browser's cookie settings or by using the Google Analytics opt-out tool described above.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over the content, privacy policies, or practices of these third-party sites. We encourage you to review the privacy policy of any website you visit. A link from our site does not imply endorsement of the linked site's content or practices.

12. Data Breach Notification

In the unlikely event of a data breach involving your personal information, we will:

• Notify affected individuals promptly and no later than required by applicable law
• Describe the nature of the breach and what information was involved
• Explain the steps we are taking to address the breach and prevent future incidents
• Provide guidance on steps you can take to protect yourself
• Notify relevant authorities as required by law

13. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with an updated “Last updated” date. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Company: Residential Technological Solutions, LLC
• Phone: (484) 271-0487
• Email: inquiry@resitech.solutions