Start a Remote Support Session
We will fix it together, right on your screen, while we are on the phone.
You stay in control the whole time. You can see everything I do, and you can end the session whenever you want.
Not sure where to start? Just call me first. I will send the link and stay on the line.
If you have already spoken to me and you are looking for the download, it is here.
HOW IT WORKS
How a Session Works
Always call me first. We do the rest together, one step at a time.
Call me first
Call me at (484) 271-0487 and I will send you the link and stay on the line with you the whole time. We do every step together.
Download RustDesk
Open the link I send and download the small support program called RustDesk. I will tell you exactly when to click, so nothing surprises you.
Open it and read me the number
Open the program and read me the number and short password shown on your screen. That is all I need to connect, and you will watch everything I do.
Stuck on any step? Do not worry.
Call me and I will walk you through it. Available 8:00 AM - 8:00 PM, seven days a week.
Call (484) 271-0487STAYING IN CONTROL
Is This Safe?
Yes. Here is exactly how you stay protected and in control.
You watch everything
Your screen stays right in front of you the entire time. Nothing is hidden.
Nothing starts without you
I cannot connect until you read me the number and password from your screen.
It is encrypted
The connection between your computer and mine is private and encrypted end to end.
You can stop anytime
Close the window or hang up the phone and the connection is gone instantly.
I will never ask you for these:
Your passwords, your bank login, your card numbers, or gift cards. Not ever. A real technician never pressures you and never asks for those. If anyone does, hang up and call me.
A couple of honest notes
- -This works on Windows computers and Macs.
- -iPhones and iPads cannot be screen-controlled this way. For those, just call me and we will sort it out together.
- -On a Mac, your computer will ask you to grant a couple of permissions the first time. I will tell you exactly which buttons to click.
- -Some things cannot be done from a screen: anything inside the computer, a machine that will not start, or a router that needs hands on it. If that is what is going on, I will say so on the call and we will book a visit instead.
If a fix does not hold
If the same issue comes back within 30 days, I come back and fix it free: the work I did, on the device I did it on. Not new problems, not hardware that fails on its own, not third-party software or services. And I am not done until you are satisfied. If a fix does not hold, I redo it first. If it still does not hold, I credit the labor for the part that failed, and a refund of that labor is the last resort, capped at what you paid.
FAQ
Common Questions
Quick answers about remote support and how it works.
Remote support is $79 per hour (1-hour minimum). For troubleshooting and repair work a $50 diagnostic fee applies and is credited toward your service. You get the rate and an estimate range before I start, and any overage reaches you before the invoice, never on it. Payment is due when the work is done.
Yes. You watch your own screen the entire time, nothing starts until you read me the number and password, and you can end the session whenever you want. I will never ask for your bank login, your card number, or gift cards.
That is completely fine. Call me first and I will walk you through every step on the phone, at whatever pace suits you. If you would rather not do the first one over the phone, I can come out, set it up properly with you, and after that it is one click.
Remote support works on Windows computers and Macs. iPhones and iPads cannot be screen-controlled this way, so for those just give me a call and we will sort it out together or schedule a visit.
Ready When You Are
Give me a call and we will get your tech sorted out together, right now if you like.